How DoubleTree’s cookies became one of hospitality’s warmest traditions

Lucas Spence did not see the cookie coming. He was surprised last year when the front-desk worker at the DoubleTree by Hilton he was checking into in Boston asked if his group liked cookies. “Immediately in my head, I was like: ‘Yes, we do,’” said Spence, 23, a Chicago accountant who was traveling...

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